** Please make sure you point the remote control directly at the receiver and do not exceed 3 meters away from the receiver.
** Typically, LED strip lights can only run up to 5 meters when wired in series.The key to installing LED tape in lengths longer than 5m is to wire your LED strips to your transformer in parallel. We do recommend our customers to wire multiple strips back to one single transformer, rather than simply join the reels together in series with a single starter-lead (end-to-end) .
** We provide several options for our customers, which include no power adapter option and different Plug adapter options. Please choose the appropriate power adapter carefully before placing your order.
LED Beads Quantity: 150-300-450-600
Light Color: Color-changing, RGB
Power Supply: AC Powered
Type: RGB Strip Lights, Light Sets, Flexible LED Light Strips
Style: New Year's, Christmas
Features: Christmas Wedding Decoration, APP Control, Waterproof, Self-adhesive, Cuttable
Quantity: 1 set
Voltage (V): 100-240
Initial Lumens (lm): 600-1200-1800-2400
Length: 10m, 5m, 20m, 15m
Certification: CE Certified, RoHS
CRI: >80
LED Type: 5050 SMD
Batteries Included: Yes
IP Rating: IP65
Net Weight (kg): 0
Suitable Rooms: Living Room, Sunroom, Playroom, Laundry / Utility Room, Hallway, Home Office, Bathroom, Kitchen, Dining Room, Bedroom
Control Mode: APP, Music-Activated, Bluetooth, Remote Control
Width: 10mm
Special selected products: COD
Shape: Circle
*FREE SHIPPING on orders over US$89 (or US$9.9 shipping fee to worldwide)
The product you purchased will be shipped out in 48~72 hours .
We have two logistics channels to choose from:
Air Parcel Register Shipping Service: It usually take about 20-35 working days to be arrived. We will send the tracking number to you after the order was shipped out.
(WORKING DAYS ARE MONDAY-FRIDAY. HOLIDAYS, SATURDAY AND SUNDAY ARE NOT INCLUDED IN SHIPPING DAYS).
Raypom believes in quick and easy returns, and wants to make this process as easy as possible for you.
Our return policy is to contact us within 40 days after the package is delivered. If 40 days have gone by since package delivered, unfortunately we can’t offer you a refund. Plz note that the cost of shipping return is paid by you.
Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, contact us using our contact page and we will provide you with our current return address.
For full details, read our full Return Policy below:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
The refund will be given to you within 5 days after we receive the return items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@raypom.com.
Exchanges (if applicable)
We will replace items if they are defective or damaged.
Shipping
To return your product, contact us using our contact page and we will provide you with our current return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our FAQ is designed to answer the most common question instantly, if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.
CustomerService -Available for all questions:
- Send us an email
Message us directly and we aim to respond within 24hours. Our e-mail address is support@raypom.com.
We will get back to you as soon as possible.